Terms and Conditions
Acceptance of the Terms
By using our platform, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our site.
Eligibility Requirements
To use our platform, you must be at least 18 years old (or the age of majority in your jurisdiction). You must also have a valid email address and a stable internet connection. We reserve the right to request proof of identity or age if necessary.
Geographic Restrictions
We offer services to users from countries where online gaming is permitted by law. However, we may restrict access to certain features or games due to local regulations. Please check our website for up-to-date information on restricted countries and territories.
Account Registration Rules
To register an account with us, you must provide accurate information about yourself. This includes your full name, email address, and date of birth (or age of majority). You will also need to choose a username and password for access to the platform. Please note that one-account-per-user policies apply.
Identity Verification and KYC
To ensure compliance with anti-money laundering regulations, we may require users to verify their identities through various methods, including but not limited to: government-issued ID documents (such as driver's licenses or passports), proof of address, and other relevant documentation. We reserve the right to request additional information if necessary.
Account Accuracy Obligations
You must ensure that your account information is up-to-date and accurate at all times. Failure to comply with this requirement may result in suspension or closure of your account.
Account Security Responsibilities
You are responsible for maintaining the confidentiality and security of your login credentials (username and password). Please note that we will not be liable for any losses resulting from unauthorized access to your account due to failure on your part to maintain adequate security measures.
Login Credentials and Password Protection
We strongly advise you to use strong passwords for accessing our platform. You should also avoid sharing or storing your login credentials in an insecure manner (such as writing down your password). If we suspect that someone has accessed or is attempting to access your account without authorization, we reserve the right to temporarily suspend your access.
Restricted Behaviour and Prohibited Activities
We prohibit users from engaging in any activities on our platform that may be deemed malicious or fraudulent. Examples of such behavior include:
Multi-Accounting and Fraud Prevention
We prohibit users from creating multiple accounts with the intention of deceiving our system or engaging in illicit activities. If we suspect a user is engaging in multi-accounting or other fraudulent behavior, we reserve the right to suspend or close their account(s).
Bonus and Promotion Rules
Our bonuses and promotions are governed by specific terms, which may be updated at any time without prior notice. Please review our bonus page for more information on wagering requirements, maximum payout limits, and other applicable conditions.
Wagering and Gameplay Conditions
We reserve the right to terminate or suspend gameplay if we suspect cheating or foul play has occurred. We also require users to meet minimum bet sizes as indicated in-game.
Bonus Abuse Prevention
To prevent bonus abuse and protect our system from misuse, we may apply specific restrictions on user behavior (such as limiting bets placed during a free spin round).
Deposits and Withdrawals
Please note that our payment processing partner(s) operate independently of us. Therefore, any issues related to deposits or withdrawals should be directed towards them.
Verification before Withdrawals
As per regulations in your jurisdiction, we may request verification documents (such as bank statements or identification) prior to processing withdrawal requests.
Processing and Review Procedures
We reserve the right to review all transactions and user behavior for potential signs of abuse or tampering. In cases where our system has identified suspicious activity, we will temporarily suspend access until further notice.
Responsible Gambling Expectations
Our platform aims to promote responsible gaming practices among users. Please familiarize yourself with our self-exclusion policies (available in the “Help” section) and note that these can be accessed at any time from your account dashboard.
Self-Exclusion and Account Restrictions
If you feel like gaming is negatively impacting your life or if you need help controlling your spending, please contact us via customer support. We offer a 24/7 self-exclusion option for users who wish to temporarily (or permanently) exclude themselves from accessing our platform.
Game Fairness and RNG Systems
Our games employ Random Number Generators (RNGs) which have been tested and certified by independent third-party auditors, ensuring that all outcomes are truly random. Our commitment is to provide transparent gameplay with guaranteed fairness.
Technical Interruptions or Voided Gameplay
In cases where we experience technical difficulties that interfere with gameplay, your game results may be void if you have not yet completed the wagering requirement on any bonuses associated with that session. We will make reasonable efforts to restore services as soon as possible but reserve the right to nullify all wagers in cases of system failure.
Suspension or Closure of Accounts
If we determine (in our absolute discretion) that a user's behavior poses an unacceptable risk to gameplay integrity, puts other players at an unfair advantage, or breaks our community guidelines, we may suspend their account for up to 30 days. During this time the player cannot access any real money games.
Intellectual Property and Platform Ownership
All content and software on our platform are owned by Hollywood Casino Bangor (or its affiliates) unless specified otherwise in a valid license agreement with third-party providers.
Limitation of Liability
We will not be held liable for any damages arising from technical problems or other unforeseen circumstances beyond the reasonable control of both parties involved. This includes but is not limited to: loss, damage or expense caused by late delivery or failure in performance (for example through lack of availability or supply).
Modification of Terms
These terms may change at any time and are subject to our discretion regarding making amendments.
Contact or Support Guidance
If you have questions about these Terms & Conditions or encounter an issue not covered here, please do reach out via email.
