At Hollywood Casino Bangor, we are committed to providing our players with the best possible experience. Our dedicated customer support team is here to help you with any questions or concerns you may have.
Customer Support Availability
We understand that problems can arise at any time of day, which is why our customer support team is available 24/7 via live chat and email to accommodate different time zones, including Canada. Telephone support, when available, may follow extended but not always full 24-hour coverage. English is the primary interface and support language for Canadian players.
Live Chat Support
You can access our live chat support service at any time by clicking on the "Support" tab in your account or visiting our website's contact page. Our dedicated team of agents will be happy to assist you with any queries you may have, from questions about deposits and withdrawals to assistance with finding specific games.
Email Support
We will respond to your query as soon as possible. Please note that response times are dependent on our workload at any given time, but we aim to resolve all queries within a reasonable timeframe.
Help-Centre Access
Before contacting us directly, you may find the answer to your question by visiting our help centre. Our comprehensive FAQs and guides provide detailed information on various topics, from account management to technical troubleshooting.
Responsible Gambling Assistance
We take responsible gambling very seriously at Hollywood Casino Bangor. If you or someone you know is struggling with problem gambling, please do not hesitate to contact us via live chat or email. We have a dedicated team of agents trained in responsible gaming who can assist and provide guidance on how to seek help.
Technical Support
If you are experiencing technical difficulties while playing our games or using our website, please don't worry! Our support team is available to troubleshoot any issues that may be preventing you from enjoying your experience with us. They will do their best to resolve the issue promptly and efficiently.
Complaint or Dispute Guidance
In the unlikely event of a dispute, we are committed to resolving it fairly and transparently. Please see our terms and conditions for more information on how to escalate any issues that cannot be resolved through normal channels.
Communication Response Expectations
We strive to respond to all queries within 24 hours (Monday-Friday) during regular business hours (08:00-17:00 UTC). However, please note that response times may vary depending on the complexity of your query and our workload. We appreciate your patience and understanding in this matter.
Account-Security Assistance
At Hollywood Casino Bangor, we take account security very seriously. If you suspect any unauthorized activity or have concerns about your account's security, please contact us immediately via live chat or email so that we can assist with reviewing and tightening the necessary measures to secure it.
While our support team is available 24/7 via multiple channels, for most issues, our recommended method of contacting us would be through live chat. If you are unable to access your account or need assistance outside of regular business hours, please email or phone during normal operating times (if applicable).
Support Workflow
Please note that we have a robust support system in place that ensures all queries and tickets receive the necessary attention in a fair and timely manner. This means that some queries may require more time to resolve due to their complexity or requiring review by senior agents.
Multilingual Support**
Where supported, our team is trained to provide assistance in multiple languages. Please feel free to contact us via live chat or email with any questions you have in your native language and we will respond as soon as possible.
